Frequently Asked Questions (FAQs)
Hypegrounds offer worldwide shipping. No matter where you are located, Hypegrounds will find a way to ship to your doorstep!
Do note that standard shipping charges will apply.
Find out more about our shipping policy here.
Orders will be shipped out within 5-7 working days after payment has been made. After which, these will be the estimated time it will take to reach you:
Standard Shipping: 10 - 17 Business Days
Express Shipping: 6 - 9 Business Days
Find out more about our shipping policy here.*The table above is only a guided estimate
The status of order can be found under Order History.
A confirmation email of your order will also be sent to you upon successful check out. Kindly confirm your order via email as soon as possible to prevent any delays in shipping time.
Upon your item being shipped out, we will send you another email to inform you regarding your parcel's tracking number.
You can track your order with your tracking number here.
*Do note it might take up to 24 hours for your tracking number to activate once you receive your tracking number.*
If your order has not arrived after the estimated shipping time, please check the following:
- Check you have received a dispatch confirmation email from us.
- Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
- Sign in and check your account. Is your delivery address correct? Are your contact details up to date?
- Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
If you still can't locate your parcel then please contact our Customer Support Team with your order number to hand. We will strive to find your parcel immediately.
If you chose the option "Save this information for next time" upon filling up your shipping address the last time, the last used shipping address will be saved into your account.
When you are checking out your order, the default address will be displayed and you will have the option to amend it if you need to.
If you have made an order and would like to change your shipping address, kindly contact our customer support team immediately. We will attempt to amend your shipping address on our end.
*Do note that once your order has been shipped, we are unable to amend the shipping address.*