SHIPPING POLICY
Hypegrounds know how torturing it is to wait for your parcel to arrive, which is why we always aim to deliver your ordered items as fast as possible wherever you are!
Orders are delivered via DHL, FEDEX, UPS and ARAMEX depending on the shipping address.
Please note that shipping may be delayed during peak period, such as Black Friday. We are truly sorry for any inconvenience caused, and please rest assured that we are doing our best to make sure that the shipping arrangement is as smooth as possible.
SHIPPING FEES
We had established strong connection with our fulfilment centers and are able to provide you a competitive shipping fee.
Shipping fee may vary depending on the weight and size of the products.
Standard Shipping
Below 3 KG : $29.99
3 KG – 4.99 KG : $49.99
5 KG – 9.99 KG : $79.99
10 KG – 11.99 KG: $99.99
12 KG – 14.99 KG: $149.99
15 KG – 19.99 KG: $199.99
20 KG and above: $299.99
Express Shipping
PSSH! Hey, can’t wait to see your babies? Try out our express shipping for faster delivery time!
Shipping fee may vary depending on the weight and size of the products.
Below 5 KG : $79.99
5 KG – 9.99 KG : $109.99
10 KG – 11.99 KG : $139.99
12 KG – 19.99 KG: $259.99
20 KG and above: $349.99
SHIPPING TIME
Upon confirmation, order will be processed between 5 – 7 business days.
Once process, the order will be immediately dispatch. For an estimation, please see below guide
Standard shipping: 10 – 17 working days
Express shipping: 6 – 9 working days
ORDER CONFIRMATION & TRACKING
Once you have successfully check out, we will send you a confirmation email with an attached order number for your own reference. Kindly reply the email to confirm your order to ensure that your order will arrive on time.
Please do not panic if you did not receive our confirmation email immediately.
We will also keep you posted once the order has been shipped.
If you did not receive our confirmation email within 3 business days from the day you successfully checked out, please drop us a message here or drop us a DM on Instagram.
MISSED DELIVERY
If we fail to reach you at the provided address, our delivery partners will try and contact you for future arrangements.
Alternatively, they might notify you if the parcel has been collected by your friendly neighbors, left at a safe place or collection point, or even attempt to re-schedule the delivery.
CUSTOMS & REGULATIONS
Your local customs office may require additional documents and time to clear parcels and packages, which may delay the estimated delivery time. We promised we will do our best in expediting the clearance process. From time to time, the custom might contact you directly.
Please note that you are responsible for checking your local regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.
DUTIES & TAXES
Hypegrounds will not be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
There is more you want to know? Please do not hesitate to contact us here or drop us a DM on Instagram. We will be more than happy to hear from you!